BM Warm Home | Handmade Home Décor & Judaica

Thank you for supporting BM Warm Home! Every piece is thoughtfully handcrafted with care and attention to detail.

Please review our policies before placing an order.

1. Ordering & Confirmation

* All orders are subject to product availability and confirmation.

* Submitting an order form does not automatically confirm a purchase.

* After receiving an order request, we will contact the customer to confirm the products, quantities, finishes, final     pricing, and pickup or delivery details.

* An order is considered confirmed only after BM Warm Home provides written confirmation and the customer accepts the final details and applicable terms.

* The 24-hour cancellation period begins at the time of this confirmation, not when the order form is submitted.

* Production generally begins after the 24-hour cancellation period.

2. Handmade Products

Every BM Warm Home product is handcrafted, making each piece unique.

Slight variations in colour, texture, marbling, and finish are a natural part of the handmade process.

Small air bubbles and subtle differences between pieces may occur and are not necessarily considered defects.

3. Pricing & Payment

* All prices are listed in Canadian dollars (CAD). Final pricing, applicable taxes, and delivery fees will be confirmed before order confirmation.

* We accept Interac e-Transfer for all orders and cash payments for local pickup.

* Orders of 5 or more items require a 15% deposit via Interac e-Transfer before production is scheduled. The deposit is applied toward the final purchase price.

* Orders of fewer than 5 items do not require a deposit under our standard policy.

* The remaining balance may be paid in cash upon pickup or by Interac e-Transfer before delivery.

* Special or highly customized orders may require different payment arrangements, which will be agreed upon before confirmation.

* Full payment is required before products are released to the customer.

4. Deposits & Cancellations

A. Small Orders (1-4 Items)

Customers may cancel a confirmed order within 24 hours of written order confirmation.

* Cancellation within the first 24 hours: A full refund of any deposit or advance payment received.

* Production generally begins after the 24-hour cancellation period.

* Cancellation requests submitted after the 24-hour period will be reviewed individually, taking into account the production status and costs already incurred.

B. Large Orders — 5 or More Items

A 15% deposit is required for orders containing 5 or more individual items, including multiple quantities of the same product.

If the order is cancelled within 24 hours of confirmation, the deposit will be fully refunded.

Once production has started, all or part of the deposit may be retained to cover reasonable materials, labour, or other committed production costs, subject to applicable law.

C. Custom & Personalized Orders

Custom and personalized orders follow the same 24-hour cancellation period unless different terms have been agreed upon in advance.

Once custom production has begun, cancellation or refund requests will be reviewed based on the work completed and expenses incurred, subject to applicable consumer protection laws.

Nothing in this policy limits any cancellation or refund rights provided by law.

5. Pickup & Local Delivery

A. Local Pickup

Pickup is available in Vaughan, Ontario, by appointment.

B. Local Delivery

* Delivery within 15 km of Vaughan: $15.

* Free delivery on orders over $89 within the same 15 km delivery area.

* Delivery outside this area may be available upon request, subject to confirmation.

Delivery availability, fees, and estimated timing will be confirmed before the order is finalized.

6. Order Preparation

As our products are handmade, preparation times may vary depending on the item, quantity, customization, and current order volume.

Production generally begins 24 hours after order confirmation, once any required deposit or payment arrangements have been completed.

Requested pickup or delivery dates are subject to confirmation.

We recommend placing orders in advance, especially during holidays and busy seasons.

7. Returns & Exchanges

Due to the handmade nature of our products, we do not offer discretionary returns or exchanges on custom-made or personalized items.

For standard items*, please contact us to request a return or exchange. Requests will be reviewed individually.

If an order arrives damaged, defective, or materially different from what was agreed upon, please contact us promptly with the order details and photographs so we can review the issue and arrange an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

**Standard Items – Products made in our signature plain white finish, without custom colours, marbling, gold accents, or other personalized finishes. Products featuring custom colours, marble effects, gold detailing, or other special finishes are considered customized items and are not classified as standard items.

8. Care & Product Use

Our handmade concrete décor products should be handled with care.

* Avoid dropping or placing excessive pressure on delicate pieces.

* Clean gently with a soft, slightly damp cloth.

* Avoid harsh cleaning chemicals and prolonged exposure to water.

* Use candles only with suitable holders and follow standard candle safety precautions.

* Never leave burning candles unattended.

9. Customer Information & Privacy

We collect customer information provided through our order form, such as names, phone numbers, email addresses, delivery details, and order preferences.

This information is used to communicate with customers, process orders, arrange payments, and coordinate pickup or delivery.

Customer information is not sold to third parties.

10. Contact Us

Have a question about your order, delivery, or cancellation?

Please contact BM.Warm Home through the contact information provided on our website.

11. Acknowledgment & Agreement

By submitting an order request, you confirm that you have read, understood, and agreed to BM.Warm Home’s Order, Delivery & Return Policy.

We’re always happy to help!

Thank you for choosing handmade.

BM.Warm Home.